Refund & Cancellation Policy

Agntam has a free plan that needs no card: 200 credits when you verify your email address, and a top-up to 50 credits every month after that. You can build a real app, publish it, and download the source before you spend a rupee. We would much rather you found out the product is not for you that way than through a refund.

Several things that might otherwise become refund requests are simply not billed:

• A build that fails is not charged. You are billed for work delivered, not for attempts.

• Every build has a hard cost ceiling, so a build that gets stuck cannot run away with your balance.

• A build we interrupt — because we deployed an update while it was running — is resumed and not charged.

• If we fail to deliver something you paid for — a custom domain that cannot be set up, a dedicated database that cannot be provisioned — the credits are returned to your balance automatically, without you asking.

Unspent credits: refundable within 7 days. If you bought a credit pack within the last seven days and have not spent the credits, write to hello@agntam.com from the email address on the account and we will refund it in full.

Partly spent: we refund the part you did not use. Credits are a unit of account, so there is nothing to argue about — we refund the unspent credits at the price you paid for them, within the same seven days.

Credits already spent are not refundable. When a build runs, we have already paid the AI provider and the servers that ran it. That money is gone before your app appears.

Credits you buy never expire. There is no deadline to use them and no end-of-month sweep, so an unused balance is not lost — which is why the refund window can be short without costing you anything.

There is nothing to cancel. Plans are prepaid for 30 days and do not auto-renew. If you do nothing at the end of a month, the plan simply lapses and your account returns to pay-as-you-go, keeping any credits you had bought separately. You will not be charged again unless you choose to buy again.

Refund within 7 days, if the plan is unused. If you bought a plan in the last seven days, have not spent its included credits, and have not used its always-on app or connected a domain with it, we will refund it in full.

After that, or once the plan has been used, it is not refundable — the machine was reserved and running for you, and the AI usage was real.

Changing plans. You can line up a different plan at any time and it starts at your next renewal. We do not take a second payment mid-month or leave you paying for two.

Domains. Connecting a domain issues an HTTPS certificate against a limited pool and reserves a slot, so the cost is incurred at that moment and the charge is not refundable once the certificate has been issued. If the setup fails on our side, the credits come back automatically. We do not sell domain names — you buy those from a registrar and their refund terms are theirs.

Dedicated databases. Billed for the period you asked for. A month already served is not refundable; if provisioning fails, the credits are returned automatically.

If you were charged twice for the same thing, or charged for something you did not buy, tell us and we will refund it in full — there is no time limit on that and no argument to have. If you believe someone used your card without permission, contact your bank as well; they can act faster than we can.

Write to hello@agntam.com from the email address on the account, saying what you bought and roughly when. There is no form.

We reply within 3 business days. Approved refunds are sent back to the original payment method — the same card, UPI ID or bank account you paid from — and are processed within 5–7 business days of approval. How long it then takes to appear on your statement is your bank's decision, not ours; for Indian cards and UPI it is usually within a week, and for international cards it can take up to two billing cycles.

Refunds are made in the currency you paid in. If you paid in one currency and your bank settled in another, the amount you receive back can differ slightly from the amount you paid because the exchange rate moved between the two dates. That difference is the bank's, and we cannot adjust for it.

Write to our grievance officer at grievance@agntam.com, giving the account email and what you have already been told. This is a real escalation and a different person reads it. We acknowledge within 48 hours and aim to resolve within 15 days.